SALES & CUSTOMERS

A person acquiring this qualification will be able to manage first-line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and forepersons. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes, and values.

A module that defines customer service and how it can give your organisation competitive advantage. This program provides the delegate to manage activities of a team which needs to deliver excellent customer service, which involves meeting and exceeding customer demands, selecting and implementing the best solutions to resolve customer service problems.

This course focuses on what signs to look out for when a customer is ready to conduct business, how to approach the customer for information, and discuss solutions with the customer when understanding the need of the customer. It covers the full sales cycle from prospecting to closing and servicing the customers. A different approach in identifying the correct people for the sales job. We look at an extreme makeover of the before and after of every salesperson. Going from mediocre to magnificent by using the right 'make-up'!

This course focuses on what signs to look out for when a customer is ready to conduct business, how to approach the customer for information, and discuss solutions with the customer when understanding the need of the customer. It covers the full sales cycle from prospecting to closing and servicing the customers. A different approach in identifying the correct people for the sales job. We look at an extreme makeover of the before and after of every salesperson. Going from mediocre to magnificent by using the right 'make-up'!