A person acquiring this qualification will be able to manage first-line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and forepersons. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes, and values.
A module that defines customer service and how it can give your organisation competitive advantage. This program provides the delegate to manage activities of a team which needs to deliver excellent customer service, which involves meeting and exceeding customer demands, selecting and implementing the best solutions to resolve customer service problems.
Home Overview The qualification equips students with personal development opportunities whilst meeting their job requirements and emphasising the integration of systems, technology, innovation, and people development concepts into everyone’s performance. The curriculum is coupled with the choice of learning about
Home Overview This course will provide the information to offer the right services to the client according to their needs and requirements. You will learn how to source new clients for the purpose of building long term relationships. Assess client’s
Home Overview Understand the role and purpose of Key Account Manager in a business at large by identifying how existing clients should be managed and value should be optimized. Evaluating the sustainability of the customer’s business. Additional Information SAQA Unit
This course focuses on what signs to look out for when a customer is ready to conduct business, how to approach the customer for information, and discuss solutions with the customer when understanding the need of the customer. It covers the full sales cycle from prospecting to closing and servicing the customers. A different approach in identifying the correct people for the sales job. We look at an extreme makeover of the before and after of every salesperson. Going from mediocre to magnificent by using the right ‘make-up’!