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Beyond Customer Service (BCS)


This course defines customer service and how it creates competitive advantage. It provides the delegate to manage activities of a team which needs to deliver excellent customer service, which involves meeting and exceeding customer demands, selecting and implementing the best solutions to resolve customer service problems.

SAQA Unit Standards
252262 Resolve customer service problems. Level 4 Credits 5.

Who should do this course?
Any person in any organisation on any level, dealing with customers.

Assessment required for competency.

  • Engaging in an interaction with a customer.
  • Demonstrating communication skills in responding to a customer.
  • Processing a query to respond to a customer’s need.
  • Present a positive image to customers.
  • Behaving appropriately in a business environment.
  • Interpreting body language in the workplace.
  • Applying business ethics in the workplace.
  • Dealing with customer service issues.
  • Applying the best solution to resolve a customer service issue.

Additional Info:
NQF Level: 4
Credits: 5

1 Day Contact Class or Own Speed Online and Virtual

Learning Methodologies:
MethodDurationPrice *
CC1 day3,350.00
VS1 day3,350.00
OD1 day2,350.00

*All prices are excluding VAT.

for group pricing

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