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OISTER ® Successful Selling (OIS)


This course focuses on how you will know when a customer is ready to conduct business, how to approach the customer for information and discuss solutions with the customer when understanding the need of the customer. It covers the full sales cycle from prospecting to closing and servicing the customers. A different approach in identifying the correct people for the sales job. We look at an extreme makeover of the before and after of every sales person. Going from mediocre to magnificent by using the right ‘make-up’!

SAQA Unit Standards
10045  Identify product features, advantages, and benefits to the customer. Level 5 Credits 10.

10047  Close a deal with a customer. Level 5 Credits 5.

10066  Establish customer needs and relationships. Level 5 Credits 10.

Who should do this course?

Any person who is responsible for the sales function in a department. Client interfacing staff will also benefit from this as it covers the entire sales & servicing cycle.

Assessment required for competency

  • The skills and qualities of a professional salesperson.
  • Common challenges in the sales environment.
  • Understanding the need of the customer.
  • Prospecting.
  • Making the appointment.
  • Closing Techniques.
  • Implementing the customer account.
  • Handling Objections.
  • Servicing the customer account.
  • OISTER principle.

Additional Info:
NQF Level: 5
Credits: 25

3 Days Contact Class or Own Speed Online or Virtual

Learning Methodologies:
MethodDurationPrice *
CC3 days7,650.00
VS3 days7,650.00
OD3 days5,550.00

*All prices are excluding VAT.

for group pricing

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