Email Professionalism (EP)

Soft Skills

The purpose of this course is the professionalisation of email communication through etiquette, confidentiality, ethical communication, acknowledgment, utilisation of the rules and tools and communicating in a professional manner.

SAQA Unit Standards

114984 Manage electronic mail in a business environment

  • Use language structures and features.
  • Draft own writing and edit to improve clarity and correctness.
  • Writing produced is appropriate to audience, purpose and context.
  • Corrections are an improvement on the original.
  • Control of grammar, diction, sentence and paragraph structure is checked and adapted for consistency.
  • There is clear evidence that major grammatical and linguistic errors are edited out in redrafts.
  • Inappropriate or potentially offensive language is identified and adapted/removed.
  • Experimentation with different layout and options for presentation are appropriate to the nature and purpose of the task.

Additional Info:
NQF Level: 3
Credits: 8

Learning Methodologies:
MethodCodeDur.Price *
BlendedEP1 Day3,350.00
OnlineEPO2,350.00

*All prices are excluding VAT.

Contact training@metrominds.co.za
for group pricing

Emotional Intelligence (EI)

Soft Skills

Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
This course will analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.

SAQA Unit Standards

252031: Apply the principles and concepts of emotional intelligence to the management of self and others. Level 4 Credits 5.

  • Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Analysing the impact of emotional intelligence on life and work interactions.
  • Evaluating own level of emotional intelligence to determine development areas.

Additional Info:
NQF Level: 4
Credits: 5

Learning Methodologies:
MethodCodeDur.Price *
BlendedEI1 Day3,350.00
OnlineEIO2,350.00

*All prices are excluding VAT.

Contact training@metrominds.co.za
for group pricing

Business Professionalism – Back to Basics (B2B)

Soft Skills

This program focuses on etiquette and compliance issues relating to electronic and telephonic communication, the office and general business relations in order for your employees to portray a professional face for your company.

SAQA Unit Standards

119465 Write/present/sign texts for a range of communicative contexts. Level 3 Credits 5.

  • Apply self-awareness in order to be more efficient in the workplace.
  • Applying assertiveness techniques.
  • Understanding and applying business etiquette.
  • Understanding and applying office etiquette.
  • Understanding and applying social etiquette.
  • Understanding and applying telephone etiquette.
  • Understanding and applying email etiquette.

Additional Info:
NQF Level: 3
Credits: 5

Learning Methodologies:
Method Code Dur. Price *
Blended B2B 1 Day 3,350.00
Online B2BO 2,350.00

*All prices are excluding VAT.

Contact training@metrominds.co.za
for group pricing

Professional Business Writing (PBW)

Communication is the key to understanding expectations and being productive. People respond positively to clear and comprehensive communication. Expressing a message in a business environment takes professionalism, accuracy, and conviction. This module goes through the stages of writing effective business proposals and communicating.

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Stress & Time Management…work smarter, not harder (TIM)

Exploring the value of time and how it can be used as an advantage to be more efficient. A practical way to identify key areas of time wasters and learn how to use time as an advantage instead of a disadvantage. This is integrated with a fun-filled board game with all the theoretical elements summarised in a game. Applying skills to identify understand and deal with daily stress and conflict in the workplace. Identify causes of stress and techniques to manage it in the workplace.

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Receptionist (REC)

This program focuses on professionalism in a client-facing role and interacting with visitors, clients, and general staff in the reception area.

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Beyond Customer Service (BCS)

A module that defines customer service and how it can give your organisation competitive advantage. This program provides the delegate to manage activities of a team which needs to deliver excellent customer service, which involves meeting and exceeding customer demands, selecting and implementing the best solutions to resolve customer service problems.

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