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Conflict Management (CMA)


Conflict forms an integral part of our daily lives; at work, socially, in sports, spiritual, with relationships and the list can go on and on. This course focuses on becoming more in control of conflict and managing the process and outcome better with techniques and healthy disciplines.

SAQA Unit Standards

9533  Use communication skills to handle and resolve conflict in the workplace

Who should do this course?
Any person who would like to be able to handle conflict in the workplace or in their personal life.

Assessment required for competency.

  • Identify reasons for conflict in the workplace.
  • Change Management as part of conflict management.
  • Dealing with difficult co-workers and transform the negativity into positive behaviour.
  • Identifying the difference between destructive and constructive situations

Additional Info:
NQF Level: 3
Credits: 3

1 Day Contact Class or Own Speed Online and Virtual

Learning Methodologies:
MethodDurationPrice *
CC1 day3,350.00
VS1 day3,350.00
OD1 day2,350.00

*All prices are excluding VAT.

for group pricing

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