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Beyond Customer Service (BCS)

This course defines customer service and how it creates competitive advantage. It provides the delegate to manage activities of a team which needs to deliver excellent customer service, which involves meeting and exceeding customer demands, selecting and implementing the best solutions to resolve customer service problems.

SAQA Unit Standards
252262 Resolve customer service problems. Level 4 Credits 5.

The Ideal Candidate
Any person in any organisation on any level, dealing with customers.

Who You’ll Learn From
An industry and subject matter expert who’ll guide you through your course content, and answer any subject matter questions you might have.

Assessment required for competency.

  • Engaging in an interaction with a customer.
  • Demonstrating communication skills in responding to a customer.
  • Processing a query to respond to a customer’s need.
  • Present a positive image to customers.
  • Behaving appropriately in a business environment.
  • Interpreting body language in the workplace.
  • Applying business ethics in the workplace.
  • Dealing with customer service issues.
  • Applying the best solution to resolve a customer service issue.

Additional Info:
NQF Level: 4
Credits: 5

Learning Methodologies:
Method Code Dur. Price *
Blended BCS 1 Day 3,350.00
Online BCSO 2,350.00

*All prices are excluding VAT.

Contact training@metrominds.co.za
for group pricing

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