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SKILLS PROGRAMs

Assessor and Moderator (AM)

This course is designed for people within the field of
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Beyond Customer Service (BCS)

A module that defines customer service and how it can
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Business Professionalism – Back to Basics (B2B)

Home Overview This program focuses on etiquette and compliance issues
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Coaching of Learners in the learning environment and workplace (CW)

This course is designed for a range of people, including
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Customs Act it Out (CAIO)

A module that gives an approach to consolidate and extend
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Customs Compliance Advanced (CUSA)

A module that gives an approach to consolidate and extend
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Customs Compliance Essentials (CUS)

A module that defines the Customs and Excise Act. This
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Design and Develop Learning Programs (DDP)

This course is designed for persons who develop learning programs
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