59201 National Certificate: Generic Management with Specialisation in Sales & Customer Management Level 5

Registered as a Learnership.

A person acquiring this qualification will be able to manage first line managers in an organisational entity with a focus on sales and customer management.

Module 1: Essentials of Leadership.

Module 2: Performance Management & Mentoring.

Module 3: Value Analysis.

Module 4: Finance survival.

Module 5: Presenting Change & Innovation.

Module 6: Sales and Customer Management (Specialisation Module).

Who You’ll Learn From
An industry and subject matter expert who’ll guide you through your course content and answer any subject matter questions you might have.

Assessment required for competency.

  • Demonstrate an understanding of the positioning of leadership and self in the Sales and Customer System.
  • Apply strategies to establish and maintain relationships.
  •  The OISTER Successful Selling Model manages customer requirements, needs satisfaction selling, overcoming objections, closing, and implementing new business.
  • Apply customer value analysis to monitor performance and areas of excellence.
  • Identify and apply knowledge of finance to the sales environment.
  • Formulate and develop techniques to communicate and professionally present to customers.

Additional Info:
NQF Level: 5
Credits: 162

Assessment required for Competency

Learning Methodologies:
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*All prices are excluding VAT.

Contact training@metrominds.co.za
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