Sales and Customers Archives

Higher Certificate in Management of Technology and Innovation (MOTI)

Sales and Customers

The qualification equips students with personal development opportunities whilst meeting their job requirements and emphasising the integration of systems, technology, innovation, and people development concepts into everyone’s performance. The curriculum is coupled with the choice of learning about managing sales and customer processes

Who should do this course?
People working in a commercial environment, serving the customer at large.

Assessment Required for Competency.

Managerial and Leadership Development: Creative thinking, decision-making and the development of a personalised learning strategy
Systems Thinking and Problem-Solving
Management Fundamentals: Technology, People, and Innovation Management
The Art of Selling
Sales Finance
Sales Value Chain
The Art of Presentations

The Da Vinci Institute for Technology Management (Pty) Ltd, Registered with the Department
of Higher Education and Training as a private higher education institution under the Higher
Education Act, 1997. Registration No. 2004/HE07/003. This qualication is accredited by the
Council on Higher Education and Registered on the National Qualification Framework (NQF)
by the South African Qualification Authority (SAQA). | www.davinci.ac.za

Additional Info:
NQF Level: 5
Credits: 120

Duration:
1 – 2 years

SAQA ID:
96742

Contact www.davinci.ac.za for pricing

Key Account Management (KAM)

Sales and Customers

Understand the role and purpose of Key Account Manager in a business at large by identifying how existing clients should be managed and value should be optimized. Evaluating the sustainability of the customer’s business.

SAQA Unit Standards

10054 Identify and manage areas of customer service impact.

10066 Establish customer needs and relationships.

Who should do this course?
Any person involved with managing the retention and growth of key customers in the business.

Assessment Required for Competency.

Assessing and responding to customer needs.
A comprehensive understanding of techniques and methods for distinguishing customer buying motives and behaviours.
A broad understanding of techniques for researching and analysing market types.
A basic understanding of corporate and organisational business, sales and marketing strategies.
A basic understanding of techniques for communicating with individuals and groups.
A basic understanding of techniques and methods for verbal, written and visual presentations.
A broad understanding of techniques and methods for building and developing relationships with customers.
An all rounded and generic understanding of the industry, the product and the industry role players.

Additional Info:
NQF Level: 5
Credits: 22

Duration:
2 Days Contact Class or Own Speed Online and Virtual

Learning Methodologies:

Method	Duration	Price *
CC	2 days	5,450.00
VS	2 days	5,450.00
OD	2 days	3,850.00

*All prices are excluding VAT.

Contact training@dev.metrominds.co.za
for group pricing

Intro to Sales (ISA)

Sales and Customers

This course will provide the information to offer the right services to the client according to their needs and requirements.

You will learn how to source new clients for the purpose of building long term relationships. Assess client’s needs and evaluate these against organisational resources and products.

SAQA Unit Standards 252253: Secure freight forwarding business 10045: Identify product feautures, advantages and benefits to the customer Who should do this course? Any person who is responsible for the sales function or new business in his department. Client interfacing staff can also benefit from this as it covers the sales and servicing cycle.

Demonstrate an understanding of the services offered by the company.
Identify potential sales targets.
Quantify and evaluate client needs.
Formulate proposal to meet client requirements.
Negotiate service offerings.
Finalise service terms and conditions.
Provide on-going support to clients.

Additional Info:
NQF Level: 5
Credits: 10

Duration:
1 Day Contact Class or Own Speed Online and Virtual

Learning Methodologies:

Method	Duration	Price *
CC	1 day	3,350.00
VS	1 day	3,350.00
OD	1 day	2,350.00

*All prices are excluding VAT.

Contact training@dev.metrominds.co.za
for group pricing

59201 National Certificate: Sales & Customer Management

A person acquiring this qualification will be able to manage first-line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and forepersons. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes, and values.

OISTER ® Successful Selling (OIS)

This course focuses on what signs to look out for when a customer is ready to conduct business, how to approach the customer for information, and discuss solutions with the customer when understanding the need of the customer. It covers the full sales cycle from prospecting to closing and servicing the customers. A different approach in identifying the correct people for the sales job. We look at an extreme makeover of the before and after of every salesperson. Going from mediocre to magnificent by using the right ‘make-up’!

Beyond Customer Service (BCS)

A module that defines customer service and how it can give your organisation competitive advantage. This program provides the delegate to manage activities of a team which needs to deliver excellent customer service, which involves meeting and exceeding customer demands, selecting and implementing the best solutions to resolve customer service problems.

Higher Certificate in Management of Technology and Innovation (MOTI)

Sales and Customers

Key Account Management (KAM)

Sales and Customers

Intro to Sales (ISA)

Sales and Customers

59201 National Certificate: Sales & Customer Management

OISTER ® Successful Selling (OIS)

Beyond Customer Service (BCS)

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