SKILLS PROGRAMS 2017-04-28T15:35:49+00:00

SKILLS PROGRAMS

Fill that gap. Need new skills whether soft or technical, we’ve got the programme for you. Take a look at our extensive list of skills programmes, they are short, sweet and will give you the skills you need.

ABC of Freight

  • NQF Level: 3
  • Credits: 6
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: ABC

SAQA Unit Standards

  • 252429 Explain the concept of international trade Level 3 Credits 6

Outcomes:

  • Explaining the functions carried out in an airfreight export, import and consolidation operation.
  • Describing the functions carried out by an over-border freight forwarding operation.
  • Outlining the functions carried out in a surface freight operation.
  • Describing the work carried out by the clearing/compliance function in a forwarding operation.
  • Describing typical support functions within a freight forwarding organisation.
  • Describing the work of a marketing/sales department in a freight forwarding organisation.
  • Outlining the transition of the industry from traditional freight forwarding to international supply chain management.

Mechanism of Freight

  • NQF Level: 3
  • Credits: 13
  • Duration: 3 days Contact Class
  • Assessment Required for Competency
  • Course Code: MEC

SAQA Unit Standards

  • 252429 Explain the concept of international trade Level 3 Credits 6
  • 252437 Interpret and apply international commercial terms Level 3 Credits 3
  • 252424 Outline the structure of the surface freight forwarding environment  Level 3 Credits 4

Outcomes:

  • Industry Jargon
  • Global Trade environment
  • Importance of Geography
  • Moving Cargo: Air, Ocean, Road and Rail
  • Imports and Exports
  • International payment methods and finance
  • Calculations of charges
  • Marine Insurance
  • Importance of Incoterms
  • Packing and Packaging
  • Important Documentation
  • Role of Customs

Introduction to trade

  • NQF Level: 3
  • Credits: 6
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: INT

SAQA Unit Standards

*** This can be done as part of Mechanism of Freight Program ***

  • 252429 Explain the concept of international trade Level 3 Credits 6

Outcomes:

  • Industry Jargon
  • Global Trade environment
  • Freight Forwarding Operation in International Trade
  • Role of the freight forwarder and clearing agent
  • Regulatory bodies and trade agreements
  • Import and Export Processes & Documentation
  • Explaining local and international trade  cycles
  • Examining international logistics mechanisms
  • Explaining methods of international payment using foreign currency.

Incoterms ® 2010…
not just about the term

  • NQF Level: 3
  • Credits: 3
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: INC

SAQA Unit Standards

*** This can be done as part of Mechanism of Freight Program ***

  • 252437 Interpret and apply International commercial terms Level 3 Credits 3

Outcomes:

  • Role players – seller, buyer, bank, ports, customs, freight forwarder, clearing agent, governments etc.
  • International Commercial Terms: Incoterms® 2010 – importance of understanding the cost & risk of
    each trade transaction in the logistics environment.
  • The definition of the precise point at which the seller of goods in international trade
    “delivers” those goods to the buyer
  • Explaining the duties & obligations of the seller & the buyer respectively with regard to the
    movement of goods and their responsibilities, risks and costs
  • Definitions: EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAT, DAP, DDP
  • Usage of correct Incoterm for Air, Sea, Road
  • Visual simulation of each incoterm.
  • Visual simulation of different trade transaction

Visual simulation of decisions made as a buyer, seller or freight forwarder in different scenarios.

Mode of Transport Essentials

  • NQF Level: 3
  • Credits: 4
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: MOT

SAQA Unit Standards

*** This can be done as part of Mechanism of Freight Program ***

  • 252424 Outline the structure of the surface freight forwarding environment Level 3 Credits 4

Outcomes:

  • Describing the roles played by those involved in international multimodal logistics operations.
  • Describing the infrastructure for the transport of internationally traded goods by surface.
  • Identifying equipment used to pack and transport goods by surface.
  • Explaining the operation of ports and harbours in the surface freight environment

Finance in Freight

  • NQF Level: 3
  • Credits: 9
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: FIF

SAQA Unit Standards

*** This can be done as part of Mechanism of Freight Program ***

  • 252435 Apply basic invoicing and accounting principle Level 3 Credits 6
  • 252411 Generate invoices, credit notes and landed costings Level 3 Credits 3

Outcomes:

  • Monitoring and controlling the full range of disbursements applicable to a forwarding operation.
  • Understand Basic financial & accounting terms
  • Basic Understanding of Income statement, Balance sheet & Bank
  • Calculating different ratios and margins (profit, operating, etc.)
  • Focusing on the areas of making money in freight
  • Understanding profit & loss in the freight industry
  • Risk management (debtors, queries, cash 2 cash cycles, profitability of clients
  • Explain fixed and variable costs
  • Perform invoicing operations and post amounts to the appropriate accounts
  • Reconcile and identify individual transactions with statements of accounts

Estimate Essentials

  • NQF Level: 4
  • Credits: 18
  • Duration: 2 days Contact Class
  • Assessment Required for Competency
  • Course Code: EST

SAQA Unit Standards

  • 252266 Generate shipment cost estimates Level 4  Credits 6
  • 252263 Perform the processes and procedures required for the administration of import transactions Level 4 Credits 6
  • 252272 Perform the processes and procedures required for the administration of exports transactions Level 4 Credits 6

Outcomes:

  • Conducting import and export shipment activities.
  • Understanding payment terms and methods.
  • Processing international trade documentation and costings.
  • Explaining and converting foreign currencies as part of landed and export costing calculations.
  • Calculating interest on amounts owing and owed to the business for the purposes of cash flow management.
  • Explaining and calculating landed and export costing using given variables.
  • Performing cash flow analysis as part of international project management.
  • Usage of correct Incoterm for relevant transaction.
  • Visual simulation of each incoterm and the different trade transaction.
  • Visual simulation of decisions made as a buyer, seller or freight forwarder in different scenarios.

Customs Essentials

  • NQF Level: 3
  • Credits: 21
  • Duration: 5 days Contact Classes
  • Assessment Required for Competency
  • Course Code: CUE

SAQA Unit Standards

  • 252416 Describe and apply the Customs and Excise Act  Level 3 Credits 6
  • 252414 Calculate Customs Values Level 3 Credits 7
  • 252434 Classify commodities according to customs tariff Level 3 Credits 8

Outcomes:

  • Explaining and applying the rationale and scope of the current Customs and Excise Act.
  • Explaining the functions, responsibilities and powers of the Departments Customs and Excise and of Trade and Industry.
  • Explaining the key elements of the current Customs and Excise Act.
  • Explaining the consequences of non-compliance with Customs legislation
  • Identifying the point of valuation, currency and correct rates of exchange.
  • Calculating the value for customs purposes as defined in the Act 91 of 1964.
  • Calculating and converting multi lined values to South African Rand.
  • Calculating added tax value and value for ad valorem purposes (schedule 1 part 2b to the Customs and Act 91 of 1964).
  • Explaining the background to the harmonised system.
  • Classifying commodities within the harmonised system from given information. Applying the principles of mass, area and volume to determine factors in tariffed classification and statistical quantities.

Customs Advanced

  • NQF Level: 3
  • Credits: 34
  • Duration: 7 days Contact Class
  • Assessment Required for Competency
  • Course Code: CUA

SAQA Unit Standards

  • 252416 Describe and apply the Customs and Excise Act  Level 3 Credits 6
  • 252414 Calculate Customs Values Level 3 Credits 7
  • 252434 Classify commodities according to customs tariff Level 3 Credits 8
  • 252421 Calculate Duties and Tax Payable on Internationally Traded Goods Level 3 Credits 5
  • 252425 Frame and Submit Customs Declarations and Carrier Release Documentation Level 3 Credits 8

Outcomes:

  • Explaining and applying the rationale and scope of the current Customs and Excise Act.
  • Explaining the key elements of the current Customs and Excise Act.
  • Classifying commodities within the harmonised system from given information.
  • Identify and explain the different types of duties payable on commodities from the harmonised classification in the South African tariff.
  • Calculate the duty payable in terms of the first schedule of the harmonised tariff.
  • Calculate the duty in terms of schedule two.
  • Calculate the rebates in schedule three and four.
  • Implement the provision of Prohibited and Restricted Goods Index, the Import and Export Control Act and the Customs and Excise Act.
  • Transpose clearing information on to the Customs declaration.
  • Complete the Customs declaration.
  • Explain ratified Customs declarations.
  • Prepare and submit port / airport and carrier documentation .

Bond and Rebate Store

  • NQF Level: 3
  • Credits: 6
  • Duration: 2 days Contact Class
  • Assessment Required for Competency
  • Course Code: REB

SAQA Unit Standards

  • 252416 Describe and apply the Customs and Excise Act.  Level 3 Credits 6

Outcomes:

  • Explaining and applying the rationale and scope of the current Customs and Excise Act 91 of 1964
  • Explaining the consequences of non-compliance with Customs legislation
  • Defining Customs Controlled Areas (CCA), Bond & Rebate Stores
  • Specific Rules & Record-keeping
  • Application process and registration with Customs and securities
  • Understanding the stores in terms of markings, location and access.
  • Understanding the “quarantine store” for damaged or returned goods and records therefor
  • Various types of registers, withdrawal requests and issues in terms of the legal framework
  • Disposal of bond or rebated goods

Intro to Supply Chain

  • NQF Level: 6
  • Credits: 34
  • Duration: 2 days Contact Classes
  • Assessment Required for Competency
  • Course Code: SCM

SAQA Unit Standards

  • 336712 Outline the philosophy of Supply Chain Management Level 6 Credits 6
  • 336709 Evaluate the influences of key components in a supply chain Level 5 Credits 8
  • 335800   Apply professional values and ethics in the operational environment Level 5 Credits 4
  • 336708 Facilitate processes to ensure the integration of supply chain information Level 5 Credits 8
  • 336711  Demonstrate an understanding of the key elements in developing strategies to optimise operational supply Level 6 Credits 8

Outcomes:

  • Analyse logistic systems.
  • Recommend areas for improvement.
  • Develop and implement strategic plans.
  • Understand the importance of knowing your customer and understanding their needs and how to add value to their supply chain.
  • Interrogate the inter-relationship between the concept of Supply Chain Management and Demand, Acquisitions, Distribution and Logistics.
  • Map the Supply Chain and describe the benefits of applying the philosophy.
  • Identify areas within a supply chain that require improvements.
  • Evaluate key influences on a supply chain environment.
  • Analyse and implement stakeholder relationships within the supply chain
  • The meaning and focus of logistics.
  • What a logistics system is and how it is constructed.
  • The various techniques to analyse the logistics system.
  • The consequences of changes in the logistics system on the rest of the supply chain.
  • Obtain and analyse information on the supply chain.
  • Apply improvements to the supply chain.

The Receptionist

  • NQF Level: 3
  • Credits: 8
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: REC

SAQA Unit Standards

  • 13928 Monitor and control reception area Level 3 Credits 4
  • 13930 Monitor and control the receiving and satisfaction of visitors Level 3 Credits 4

Outcomes:

  • Monitor the maintenance of a clean and safe reception area as per organisational requirements.
  • Monitor presentation of  the reception area.
  • Monitor the implementation of security procedures in the reception area.
  • Visitors are received according to the organisational standards.
  • Ensure that visitors are consulted according to organisational requirements.
  • Monitor visitor’s satisfaction.

Back to Basics – Business Professionalism

  • NQF Level: 3
  • Credits: 5
  • Duration: 1 Day Contact Class
  • Assessment Required for Competency
  • Course Code: B2B

SAQA Unit Standards

  • 119465 Write/present/sign texts for a range of communicative contexts Level 3 Credits 5

Outcomes:

  • Apply self-awareness in order to be more efficient  in the workplace.
  • Applying assertiveness techniques
  • Understanding and applying business etiquette.
  • Understanding and applying office etiquette.
  • Understanding and applying social etiquette.
  • Understanding and applying telephone etiquette.
  • Understanding and applying email etiquette.

Beyond Customer Service

  • NQF Level: 4
  • Credits: 5
  • Duration: 1 Day Contact Class
  • Assessment Required for Competency
  • Course Code: BCS

SAQA Unit Standards

  • 252262 Resolve customer service problems. Level 4 Credits 5

Outcomes:

  • Engaging in an interaction with a customer.
  • Demonstrating communication skills in responding to a customer.
  • Processing a query in order to respond to a customer need.
  • Present a positive image to customers.
  • Behaving appropriately in a business environment.
  • Interpreting body language in the workplace.
  • Applying business ethics in the workplace.
  • Dealing with customer service problems.
  • Applying the best solution to resolve customer service problems.

Stress and Time Management

  • NQF Level: 3
  • Credits: 2
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: TIM

SAQA Unit Standards

  • 244589 Identify causes of stress and techniques to manage it in the workplace Level 3 Credits 2

Outcomes:

  • Identifying time management profiles
  • Understanding the principles of time management
  • Drawing up time efficient work plans to carry out department/division/section work functions
  • Implementing time efficient work plans
  • Apply time management techniques
  • Prioritisation through a fun filled board game called “What’s on the clock”
  • Demonstrate an understanding of different conflict situations in the workplace
  • Identifying the difference between destructive and constructive situations
  • Handle and resolve a conflict in the workplace.
  • Understanding the correlation between emotions, the brain and stress
  • Explaining different levels in which people react to stress
  • Identifying stressors in the workplace and their relationship to work performance
  • Identifying the effects that stress have on our bodies

Professional Business Writing

  • NQF Level: 3
  • Credits: 10
  • Duration: 1 Day
  • Assessment Required for Competency
  • Course Code: PBW

SAQA Unit Standards

  • 119457 Interpret and use information from texts Level 3 Credits 5
  • 119465 Write/present/sign texts for a range of communicative contexts Level 3 Credits 5

Outcomes:

  • Write for a special audience and purpose
  • Use language structures and features
  • Draft own writing and edit to improve clarity and correctness.
  • Use a range of reading and viewing strategies to understand the literal meaning of specific texts
  • Use strategies for extracting implicit messages in texts
  • Respond to selected texts in a manner appropriate to the context
  • Explore and explain how language structures and features may influence a reader/viewer

Computer Training Courses

  • Duration: 1 Day
  • Assessment Required for Competency

SAQA Unit Standards

For more info on the courses please contact us

Outcomes:

  • Excel Level 1
  • Excel Level 2
  • Excel Level 3
  • Word Level 1
  • Word Level 2
  • Word Level 3
  • Power Point Level 1
  • Power Point Level 2
  • Power Point Level 3
  • MS Project 1
  • MS Project 2
  • MS Project 3
  • Internet Explorer
  • Outlook 1
  • Intro to Windows 7

EXECUTIVES ® Presentation Excellence

  • NQF Leve: 4
  • Credits: 15
  • Duration: 2 day Contact Classes
  • Assessment Required for Competency
  • Course Code: EXE

SAQA Unit Standards

  • 119472 Accommodate audience and context needs in oral communication Level 4 Credits 5
  • 119462 Engage in a sustained oral/signed communication and evaluate spoken/signed text Level 4 Credits 5
  • 119469 Read/view, analyse and respond to a variety of texts Level 4 Credits 5

Outcomes:

  • Identifying and analysing the target audience for an effective presentation.
  • Planning and preparing the structure to communicate the central message of the presentation logically.
  • Planning visuals and other devices to involve the audience during the presentation.
  • Preparing supporting material suitable for the presentation.
  • Identifying and analysing the environment for the presentation.
  • Identifying and choosing the kind of presentation fit for the purpose. Planning of presentation

Finance for Business Survival

  • NQF Level: 4
  • Credits: 16
  • Duration: 3 Day Contact Classes
  • Assessment Required for Competency
  • Course Code: FIN

SAQA Unit Standards

  • 11257 Analyse and report on client profitability Level 4 Credits 6
  • 252435 Apply basic invoicing and accounting principles Level 3 Credits 6
  • 117156 Interpret basic financial statements Level 4 Credits 4

SAQA Unit Standards

  • The accounting cycle
  • What constitutes balance sheets, income statements, cash flow
  • Profits versus cash
  • Importance of notes and accounting policies
  • Financial ratio analysis
  • Key performance measures
  • Cost considerations
  • Budgeting and corporate financial planning
  • Influence of economic indicators on finance
  • Growth, cash-flow and profitability considerations

OISTER ®
Successful Selling

  • NQF Level: 5
  • Credits: 13
  • Duration: 3 Day Contact Classes
  • Assessment Required for Competency
  • Course Code: OIS

SAQA Unit Standards

  • 252253 Secure Freight Forwarding Business Level 4 Credits 6
  • 252262 Resolve client service problems Level 4 Credits 5

Outcomes:

  • The skills and qualities of a professional salesperson
  • Common challenges in the sales environment
  • Understanding the need of the customer
  • Prospecting
  • Making the appointment
  • Closing Techniques
  • Implementing the customer account
  • Handling Objections
  • Servicing the customer account
  • OISTER principle

EDUMINDS

  • NQF Level: 5
  • Credits: 35
  • Duration: 5 Days Contact Class
    • Day 1: Essence of Leadership
    • Day 2: Coaching & Mentoring
    • Day 3: Change Management
    • Day 4: C-People Succeed
    • Day 5: Finance Survival
  • Assessment Required for Competency
  • Course Code: EDU

SAQA Unit Standards

  • 120300 Analyse leadership and related theories in the work context Level 5 Credits 8
  • 252035 Select and coach line managers Level 5 Credits 8
  • 15214 Recognize areas in need of change make recommendations and implement change in the team, department or division Level 5 Credits 3
  • 252034 Monitor and evaluate team members against performance standards Level 5 Credits 8
  • 252040 Manage the finances of a unit Level 5 Credits 8

**   This can be done as separate Modules  **

EDUMINDS
Essence of Leadership

  • NQF Level: 6
  • Credits: 19
  • Duration: 2 days Contact Class
  • Assessment Required for Competency
  • Course Code:

SAQA Unit Standards

*** This can be done as part of EDUMINDS Program ***

  • 264398 Evaluate and plan the role of self as leader in a function Level 6 Credits 5
  • 264405 Manage relationships with strategic partners to improve the performance of a function Level 6 Credits 6
  • 120300 Analyse leadership and related theories in the work context Level 5 Credits 8

Outcomes:

  • Explaining the concept of leadership.
  • Explain the concept of emotional intelligence and how this impacts on leadership & working with people
  • Applying techniques for responding to situations in an emotionally intelligent manner.
  • Establishing your personality profile and your team & colleagues’ profile
  • Understand different profiles and how people behave
  • Differentiating between leadership and management.
  • Analysing and comparing leadership theories.
  • Applying the different roles and qualities of leadership in a work context.
  • Develop the vision for the function
  • Describe the leader’s role within the function in relation to the vision
  • Improve own leadership within the function
  • Implement a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets.
  • Identify the strategic partners and key drivers that achieve the strategy of the function.
  • Evaluate the contribution of strategic partners towards the strategy of the function.
  • Develop an implementation plan to enhance relationships with strategic partners.

EDUMINDS
Coaching and Mentoring

  • NQF Level: 5
  • Credits: 16
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: CM

SAQA Unit Standards

*** This can be done as part of EDUMINDS Program ***

  • 252029 Lead people development and talent management  Level 5 Credits 8
  • 252035 Select and coach line managers Level 5 Credits 8

Outcomes:

  • Analysing the role of team leader in promoting team effectiveness.
  • Evaluating the effectiveness of a team and propose ways to improve team effectiveness.
  • Analysing education, training and development needs of members of a unit.
  • Recording the results of the training needs analysis.
  • Compiling a people development plan for a work unit.
  • Managing the implementation of a people development plan for a unit.
  • Selecting a first line manager for a specific position.
  • Planning the coaching process of a first line manager.
  • Coaching selected first line manager.
  • Monitoring and measuring the results of coaching sessions.

EDUMINDS
Change and Conflict Management

  • NQF Level: 5
  • Credits: 9
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: CO

SAQA Unit Standards

*** This can be done as part of EDUMINDS Program ***

  • 252043 Manage a diverse work force to add value Level 5 Credits 6
  • 15214 Recognize areas in need of change make recommendations and implement change in the team, department or division Level 5 Credits 3

Outcomes:

  • Identifying and minimising personal conflict in the workplace.
  • Demonstrating knowledge and understanding of diversity in the workplace.
  • Demonstrating understanding of the reality of diversity and its value in a unit.
  • Managing team members taking into account similarities and differences.
  • Dealing with disagreements and conflicts arising from diversity in a unit.

EDUMINDS
Successful Selling

  • NQF Level: 5
  • Credits: 16
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: PM

SAQA Unit Standards

  • 252034 – Monitor and evaluate team members against performance standards Level 5 Credits 8
  • 252025 – Monitor, assess and manage risk Level 8 Credits 8

Outcomes:

  • Formulate performance standards for team members in a unit
  • Establish systems for monitoring performance
  • Prepare for a performance review of a team member
  • Conduct performance review interview
  • C – Career process
    • Knowledge, Skills, Attitude
    • Appraisal Cycle/ Process
    • Expectation of manager in the role of the performance management
  • P – Purpose, principles and preparation
    • Principles of performance appraisal
    • Understanding the role of Managerial Leadership in appraisal process
  • E – Evaluation methods
    • Creating appraisal system (dashboards, rate, structure, scales)
  • O – Objectives
    • Setting achievable SMART objectives and weighing
  • P – People and you
    • Emotional intelligence
    • Self-appraisal
    • Objective and Subjectivity
  • L – Listening and Communicate
    • Process of and importance of coaching and mentoring
  • E – End with feasible feedback
    • Evaluating performance
    • Planning and preparing to give feedback
    • Handling poor performance
    • Motivation
  • Succeed
    • Career planning
    • Succession planning

EDUMINDS
Finance for Business Survival

  • NQF Level: 5
  • Credits: 16
  • Duration: 1 day Contact Class
  • Assessment Required for Competency
  • Course Code: FIN

SAQA Unit Standards

*** This can be done as part of EDUMINDS Program ***

  • 117156 Secure Freight Forwarding Business Level 4 Credits 4
  • 252040 Manage the finances of a unit Level 5 Credits 8
  • 15236 Apply financial analysis Level 5 Credits 4

Outcomes:

  • The accounting cycle
  • What constitutes balance sheets, income statements, cash flow
  • Profits versus cash
  • Importance of notes and accounting policies
  • Financial ratio analysis
  • Key performance measures
  • Cost considerations
  • Budgeting and corporate financial planning
  • Influence of economic indicators on finance
  • Growth, cash-flow and profitability considerations
  • Calculate ratios to measure viability
  • Identify growth opportunities through financial results and report the results of financial analysis