


SKILLS PROGRAMS
NOTE THAT ALL OUR CLASSES ARE BLENDED AND VIRTUAL
Fill that gap. Need new skills whether soft or technical, we’ve got the programme for you. Take a look at our extensive list of skills programmes, they are short, sweet and will give you the skills you need.
ABC of Freight
- NQF Level: 3
- Credits: 6
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: ABC
SAQA Unit Standards
- 252429 Explain the concept of international trade Level 3 Credits 6
Outcomes:
- Explaining the functions carried out in an airfreight export, import and consolidation operation.
- Describing the functions carried out by an over-border freight forwarding operation.
- Outlining the functions carried out in a surface freight operation.
- Describing the work carried out by the clearing/compliance function in a forwarding operation.
- Describing typical support functions within a freight forwarding organisation.
- Describing the work of a marketing/sales department in a freight forwarding organisation.
- Outlining the transition of the industry from traditional freight forwarding to international supply chain management.
Mechanism of Freight
- NQF Level: 3
- Credits: 13
- Duration: 3 days Contact Class
- Assessment Required for Competency
- Course Code: MEC
SAQA Unit Standards
- 252429 Explain the concept of international trade Level 3 Credits 6
- 252437 Interpret and apply international commercial terms Level 3 Credits 3
- 252424 Outline the structure of the surface freight forwarding environment Level 3 Credits 4
Outcomes:
- Industry Jargon
- Global Trade environment
- Importance of Geography
- Moving Cargo: Air, Ocean, Road and Rail
- Imports and Exports
- International payment methods and finance
- Calculations of charges
- Marine Insurance
- Importance of Incoterms
- Packing and Packaging
- Important Documentation
- Role of Customs
Introduction to trade
- NQF Level: 3
- Credits: 6
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: INT
SAQA Unit Standards
*** This can be done as part of Mechanism of Freight Program ***
- 252429 Explain the concept of international trade Level 3 Credits 6
Outcomes:
- Industry Jargon
- Global Trade environment
- Freight Forwarding Operation in International Trade
- Role of the freight forwarder and clearing agent
- Regulatory bodies and trade agreements
- Import and Export Processes & Documentation
- Explaining local and international trade cycles
- Examining international logistics mechanisms
- Explaining methods of international payment using foreign currency.
Incoterms ® 2020…
- NQF Level: 3
- Credits: 3
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: INC
SAQA Unit Standards
*** This can be done as part of Mechanism of Freight Program ***
- 252437 Interpret and apply International commercial terms Level 3 Credits 3
Outcomes:
- Role players – seller, buyer, bank, ports, customs, freight forwarder, clearing agent, governments etc.
- International Commercial Terms: Incoterms® 2010 – importance of understanding the cost & risk of
each trade transaction in the logistics environment. - The definition of the precise point at which the seller of goods in international trade
“delivers” those goods to the buyer - Explaining the duties & obligations of the seller & the buyer respectively with regard to the
movement of goods and their responsibilities, risks and costs - Definitions: EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAT, DAP, DDP
- Usage of correct Incoterm for Air, Sea, Road
- Visual simulation of each incoterm.
- Visual simulation of different trade transaction
- Visual simulation of decisions made as a buyer, seller or freight forwarder in different scenarios.
Mode of Transport Essentials
- NQF Level: 3
- Credits: 4
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: MOT
SAQA Unit Standards
*** This can be done as part of Mechanism of Freight Program ***
- 252424 Outline the structure of the surface freight forwarding environment Level 3 Credits 4
Outcomes:
- Describing the roles played by those involved in international multimodal logistics operations.
- Describing the infrastructure for the transport of internationally traded goods by surface.
- Identifying equipment used to pack and transport goods by surface.
- Explaining the operation of ports and harbours in the surface freight environment
Finance in Freight
- NQF Level: 3
- Credits: 9
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: FIF
SAQA Unit Standards
*** This can be done as part of Mechanism of Freight Program ***
- 252435 Apply basic invoicing and accounting principle Level 3 Credits 6
- 252411 Generate invoices, credit notes and landed costings Level 3 Credits 3
Outcomes:
- Monitoring and controlling the full range of disbursements applicable to a forwarding operation.
- Understand Basic financial & accounting terms
- Basic Understanding of Income statement, Balance sheet & Bank
- Calculating different ratios and margins (profit, operating, etc.)
- Focusing on the areas of making money in freight
- Understanding profit & loss in the freight industry
- Risk management (debtors, queries, cash 2 cash cycles, profitability of clients
- Explain fixed and variable costs
- Perform invoicing operations and post amounts to the appropriate accounts
- Reconcile and identify individual transactions with statements of accounts
Estimate Essentials
- NQF Level: 4
- Credits: 18
- Duration: 2 days Contact Class
- Assessment Required for Competency
- Course Code: EST
SAQA Unit Standards
- 252266 Generate shipment cost estimates Level 4 Credits 6
- 252263 Perform the processes and procedures required for the administration of import transactions Level 4 Credits 6
- 252272 Perform the processes and procedures required for the administration of exports transactions Level 4 Credits 6
Outcomes:
- Conducting import and export shipment activities.
- Understanding payment terms and methods.
- Processing international trade documentation and costings.
- Explaining and converting foreign currencies as part of landed and export costing calculations.
- Calculating interest on amounts owing and owed to the business for the purposes of cash flow management.
- Explaining and calculating landed and export costing using given variables.
- Performing cash flow analysis as part of international project management.
- Usage of correct Incoterm for relevant transaction.
- Visual simulation of each incoterm and the different trade transaction.
- Visual simulation of decisions made as a buyer, seller or freight forwarder in different scenarios.
Customs Essentials
- NQF Level: 3
- Credits: 21
- Duration: 5 days Contact Classes
- Assessment Required for Competency
- Course Code: CUE
SAQA Unit Standards
- 252416 Describe and apply the Customs and Excise Act Level 3 Credits 6
- 252414 Calculate Customs Values Level 3 Credits 7
- 252434 Classify commodities according to customs tariff Level 3 Credits 8
Outcomes:
- Explaining and applying the rationale and scope of the current Customs and Excise Act.
- Explaining the functions, responsibilities and powers of the Departments Customs and Excise and of Trade and Industry.
- Explaining the key elements of the current Customs and Excise Act.
- Explaining the consequences of non-compliance with Customs legislation
- Identifying the point of valuation, currency and correct rates of exchange.
- Calculating the value for customs purposes as defined in the Act 91 of 1964.
- Calculating and converting multi lined values to South African Rand.
- Calculating added tax value and value for ad valorem purposes (schedule 1 part 2b to the Customs and Act 91 of 1964).
- Explaining the background to the harmonised system.
- Classifying commodities within the harmonised system from given information. Applying the principles of mass, area and volume to determine factors in tariffed classification and statistical quantities.
Customs Advanced
- NQF Level: 3
- Credits: 34
- Duration: 7 days Contact Class
- Assessment Required for Competency
- Course Code: CUA
SAQA Unit Standards
- 252416 Describe and apply the Customs and Excise Act Level 3 Credits 6
- 252414 Calculate Customs Values Level 3 Credits 7
- 252434 Classify commodities according to customs tariff Level 3 Credits 8
- 252421 Calculate Duties and Tax Payable on Internationally Traded Goods Level 3 Credits 5
- 252425 Frame and Submit Customs Declarations and Carrier Release Documentation Level 3 Credits 8
Outcomes:
- Explaining and applying the rationale and scope of the current Customs and Excise Act.
- Explaining the key elements of the current Customs and Excise Act.
- Classifying commodities within the harmonised system from given information.
- Identify and explain the different types of duties payable on commodities from the harmonised classification in the South African tariff.
- Calculate the duty payable in terms of the first schedule of the harmonised tariff.
- Calculate the duty in terms of schedule two.
- Calculate the rebates in schedule three and four.
- Implement the provision of Prohibited and Restricted Goods Index, the Import and Export Control Act and the Customs and Excise Act.
- Transpose clearing information on to the Customs declaration.
- Complete the Customs declaration.
- Explain ratified Customs declarations.
- Prepare and submit port / airport and carrier documentation .
Bond and Rebate Store
- NQF Level: 3
- Credits: 6
- Duration: 2 days Contact Class
- Assessment Required for Competency
- Course Code: REB
SAQA Unit Standards
- 252416 Describe and apply the Customs and Excise Act. Level 3 Credits 6
Outcomes:
- Explaining and applying the rationale and scope of the current Customs and Excise Act 91 of 1964
- Explaining the consequences of non-compliance with Customs legislation
- Defining Customs Controlled Areas (CCA), Bond & Rebate Stores
- Specific Rules & Record-keeping
- Application process and registration with Customs and securities
- Understanding the stores in terms of markings, location and access.
- Understanding the “quarantine store” for damaged or returned goods and records therefor
- Various types of registers, withdrawal requests and issues in terms of the legal framework
- Disposal of bond or rebated goods
Intro to Supply Chain
- NQF Level: 6
- Credits: 34
- Duration: 2 days Contact Classes
- Assessment Required for Competency
- Course Code: SCM
SAQA Unit Standards
- 336712 Outline the philosophy of Supply Chain Management Level 6 Credits 6
- 336709 Evaluate the influences of key components in a supply chain Level 5 Credits 8
- 335800 Apply professional values and ethics in the operational environment Level 5 Credits 4
- 336708 Facilitate processes to ensure the integration of supply chain information Level 5 Credits 8
- 336711 Demonstrate an understanding of the key elements in developing strategies to optimise operational supply Level 6 Credits 8
Outcomes:
- Analyse logistic systems.
- Recommend areas for improvement.
- Develop and implement strategic plans.
- Understand the importance of knowing your customer and understanding their needs and how to add value to their supply chain.
- Interrogate the inter-relationship between the concept of Supply Chain Management and Demand, Acquisitions, Distribution and Logistics.
- Map the Supply Chain and describe the benefits of applying the philosophy.
- Identify areas within a supply chain that require improvements.
- Evaluate key influences on a supply chain environment.
- Analyse and implement stakeholder relationships within the supply chain
- The meaning and focus of logistics.
- What a logistics system is and how it is constructed.
- The various techniques to analyse the logistics system.
- The consequences of changes in the logistics system on the rest of the supply chain.
- Obtain and analyse information on the supply chain.
- Apply improvements to the supply chain.
The Receptionist
- NQF Level: 3
- Credits: 8
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: REC
SAQA Unit Standards
- 13928 Monitor and control reception area Level 3 Credits 4
- 13930 Monitor and control the receiving and satisfaction of visitors Level 3 Credits 4
Outcomes:
- Monitor the maintenance of a clean and safe reception area as per organisational requirements.
- Monitor presentation of the reception area.
- Monitor the implementation of security procedures in the reception area.
- Visitors are received according to the organisational standards.
- Ensure that visitors are consulted according to organisational requirements.
- Monitor visitor’s satisfaction.
Back to Basics – Business Professionalism
- NQF Level: 3
- Credits: 5
- Duration: 1 Day Contact Class
- Assessment Required for Competency
- Course Code: B2B
SAQA Unit Standards
- 119465 Write/present/sign texts for a range of communicative contexts Level 3 Credits 5
Outcomes:
- Apply self-awareness in order to be more efficient in the workplace.
- Applying assertiveness techniques
- Understanding and applying business etiquette.
- Understanding and applying office etiquette.
- Understanding and applying social etiquette.
- Understanding and applying telephone etiquette.
- Understanding and applying email etiquette.
Beyond Customer Service
- NQF Level: 4
- Credits: 5
- Duration: 1 Day Contact Class
- Assessment Required for Competency
- Course Code: BCS
SAQA Unit Standards
- 252262 Resolve customer service problems. Level 4 Credits 5
Outcomes:
- Engaging in an interaction with a customer.
- Demonstrating communication skills in responding to a customer.
- Processing a query in order to respond to a customer need.
- Present a positive image to customers.
- Behaving appropriately in a business environment.
- Interpreting body language in the workplace.
- Applying business ethics in the workplace.
- Dealing with customer service problems.
- Applying the best solution to resolve customer service problems.
Stress and Time Management
- NQF Level: 3
- Credits: 2
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: TIM
SAQA Unit Standards
- 244589 Identify causes of stress and techniques to manage it in the workplace Level 3 Credits 2
Outcomes:
- Identifying time management profiles
- Understanding the principles of time management
- Drawing up time efficient work plans to carry out department/division/section work functions
- Implementing time efficient work plans
- Apply time management techniques
- Prioritisation through a fun filled board game called “What’s on the clock”
- Demonstrate an understanding of different conflict situations in the workplace
- Identifying the difference between destructive and constructive situations
- Handle and resolve a conflict in the workplace.
- Understanding the correlation between emotions, the brain and stress
- Explaining different levels in which people react to stress
- Identifying stressors in the workplace and their relationship to work performance
- Identifying the effects that stress have on our bodies
Professional Business Writing
- NQF Level: 3
- Credits: 10
- Duration: 1 Day
- Assessment Required for Competency
- Course Code: PBW
SAQA Unit Standards
- 119457 Interpret and use information from texts Level 3 Credits 5
- 119465 Write/present/sign texts for a range of communicative contexts Level 3 Credits 5
Outcomes:
- Write for a special audience and purpose
- Use language structures and features
- Draft own writing and edit to improve clarity and correctness.
- Use a range of reading and viewing strategies to understand the literal meaning of specific texts
- Use strategies for extracting implicit messages in texts
- Respond to selected texts in a manner appropriate to the context
- Explore and explain how language structures and features may influence a reader/viewer
Computer Training Courses
- Duration: 1 Day
- Assessment Required for Competency
SAQA Unit Standards
For more info on the courses please contact us
Outcomes:
- Excel Level 1
- Excel Level 2
- Excel Level 3
- Word Level 1
- Word Level 2
- Word Level 3
- Power Point Level 1
- Power Point Level 2
- Power Point Level 3
- MS Project 1
- MS Project 2
- MS Project 3
- Internet Explorer
- Outlook 1
- Intro to Windows 7
EXECUTIVES ® Training Excellence
- NQF Level: 4
- Credits: 15
- Duration: 2 day Contact Classes
- Assessment Required for Competency
- Course Code: EXE
SAQA Unit Standards
- 119472 Accommodate audience and context needs in oral communication Level 4 Credits 5
- 119462 Engage in a sustained oral/signed communication and evaluate spoken/signed text Level 4 Credits 5
- 119469 Read/view, analyse and respond to a variety of texts Level 4 Credits 5
Outcomes:
- Identifying and analysing the target audience for an effective presentation.
- Planning and preparing the structure to communicate the central message of the presentation logically.
- Planning visuals and other devices to involve the audience during the presentation.
- Preparing supporting material suitable for the presentation.
- Identifying and analysing the environment for the presentation.
- Identifying and choosing the kind of presentation fit for the purpose. Planning of presentation
Finance for Business Survival
- NQF Level: 4
- Credits: 16
- Duration: 3 Day Contact Classes
- Assessment Required for Competency
- Course Code: FIN
SAQA Unit Standards
- 11257 Analyse and report on client profitability Level 4 Credits 6
- 252435 Apply basic invoicing and accounting principles Level 3 Credits 6
- 117156 Interpret basic financial statements Level 4 Credits 4
SAQA Unit Standards
- The accounting cycle
- What constitutes balance sheets, income statements, cash flow
- Profits versus cash
- Importance of notes and accounting policies
- Financial ratio analysis
- Key performance measures
- Cost considerations
- Budgeting and corporate financial planning
- Influence of economic indicators on finance
- Growth, cash-flow and profitability considerations
OISTER ®
Successful Selling
- NQF Level: 5
- Credits: 26
- Duration: 3 Day Contact Classes
- Assessment Required for Competency
- Course Code: OIS
SAQA Unit Standards
- 10045 Identify product features, advantages and benefits to the
customer. Level 5 Credits 10 - 10066 Establish customer needs and relationships. Level 5 Credits 10
Outcomes:
- The skills and qualities of a professional salesperson
- Common challenges in the sales environment
- Understanding the need of the customer
- Prospecting
- Making the appointment
- Closing Techniques
- Implementing the customer account
- Handling Objections
- Servicing the customer account
- OISTER principle
OISTER ®
Successful Selling | Sales and Process Management
- NQF Level: 5
- Credits: 59
- Duration: 10 Days Contact Classes
- Assessment Required for Competency
- Course Code: SMP
SAQA Unit Standards
- 10045 Identify product features, advantages and benefits to the customer. Level 5 Credits 10
- 10066 Establish customer needs and relationships. Level 5 Credits 16
- 10047 Close a deal with a customer. Level 5 Credits 5
- 252026 Apply a systems approach to decision making. Level 5 Credits 6
- 252040 Manage the finances of a unit. Level 5 Credits 8
- 12433 Use communication techniques effectively. Level 5 Credits 8
- 252020 Create and manage an environment that promotes innovation. Level 5 Credits 6
Outcomes:
- MODULE 1 – The Art of Selling – OISTER®
- MODULE 2 – Value Analysis
- MODULE 3 – Sales Finance
- MODULE 4 – Powerful Sales Presentations
EDUMINDS® Magnificent Manager
- NQF Level: 5
- Credits: 50
- Duration: 5 Days Contact Class
- Day 1: Essence of Leadership
- Day 2: Coaching & Mentoring
- Day 3: Change Management
- Day 4: C-People Succeed
- Day 5: Finance Survival
- Assessment Required for Competency
- Course Code: EDU
SAQA Unit Standards
- 120300 Analyse leadership and related theories in the work context Level 5 Credits 8
- 252037 Build teams to achieve goals and objectives Level 5 Credits 6
- 252029 Lead people development and talent management Level 5 Credits 8
- 252034 Monitor and evaluate team members against performance standards Level 5 Credits 8
- 252040 Manage the finances of a unit Level 5 Credits 8
- 252021 Formulate recommendations for a change process Level 5 Credits 8
- 15236 Apply financial analysis Level 5 Credits 4
** This can be done as separate Modules **
EDUMINDS® Magnificent Manager
- NQF Level: 5
- Credits: 66
- Duration: 10 Days Contact Class
- Day 1: Essence of Leadership
- Day 2: Coaching & Mentoring
- Day 3: Change Management
- Day 4: C-People Succeed
- Day 5: Finance Survival
- Assessment Required for Competency
- Course Code: EDU
SAQA Unit Standards
- 120300 Analyse leadership and related theories in the work context Level 5 Credits 8
- 252037 Build teams to achieve goals and objectives Level 5 Credits 6
- 252029 Lead people development and talent management Level 5 Credits 8
- 252034 Monitor and evaluate team members against performance standards Level 5 Credits 8
- 252040 Manage the finances of a unit Level 5 Credits 8
- 252021 Formulate recommendations for a change process Level 5 Credits 8
- 15236 Apply financial analysis Level 5 Credits 4
- 15214 Recognize areas in need of change, make recommendations for a change process Level 5 Credits 8
** This can be done as separate Modules **
EDUMINDS®
Essence of Leadership
- NQF Level: 5
- Credits: 17
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: IML
SAQA Unit Standards
*** This can be done as part of EDUMINDS Program ***
- 252037 Build teams to achieve goals and objectives Level 5 Credits 6
- 120300 Analyse leadership and related theories in the work context Level 5 Credits 8
Outcomes:
- Explaining the concept of leadership.
- Explain the concept of emotional intelligence and how this impacts on leadership & working with people
- Applying techniques for responding to situations in an emotionally intelligent manner.
- Establishing your personality profile and your team & colleagues’ profile
- Understand different profiles and how people behave
- Differentiating between leadership and management.
- Analysing and comparing leadership theories.
- Applying the different roles and qualities of leadership in a work context.
- Develop the vision for the function
- Describe the leader’s role within the function in relation to the vision
- Improve own leadership within the function
- Implement a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets.
- Identify the strategic partners and key drivers that achieve the strategy of the function.
- Evaluate the contribution of strategic partners towards the strategy of the function.
- Develop an implementation plan to enhance relationships with strategic partners.
EDUMINDS®
Coaching and Mentoring
- NQF Level: 5
- Credits: 8
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: CM
SAQA Unit Standards
*** This can be done as part of EDUMINDS Program ***
- 252029 Lead people development and talent management Level 5 Credits 8
Outcomes:
- Analysing the role of team leader in promoting team effectiveness.
- Evaluating the effectiveness of a team and propose ways to improve team effectiveness.
- Analysing education, training and development needs of members of a unit.
- Recording the results of the training needs analysis.
- Compiling a people development plan for a work unit.
- Managing the implementation of a people development plan for a unit.
- Selecting a first line manager for a specific position.
- Planning the coaching process of a first line manager.
- Coaching selected first line manager.
- Monitoring and measuring the results of coaching sessions.
EDUMINDS®
Change and Conflict Management
- NQF Level: 5
- Credits: 8
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: CO
SAQA Unit Standards
*** This can be done as part of EDUMINDS Program ***
- 252021 Formulate recommendations for a change process Level 5 Credits 8
Outcomes:
- Identifying and minimising personal conflict in the workplace.
- Demonstrating knowledge and understanding of diversity in the workplace.
- Demonstrating understanding of the reality of diversity and its value in a unit.
- Managing team members taking into account similarities and differences.
- Dealing with disagreements and conflicts arising from diversity in a unit.
EDUMINDS®
Successful Selling
- NQF Level: 5
- Credits: 8
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: PM
SAQA Unit Standards
- 252034 – Monitor and evaluate team members against performance standards Level 5 Credits 8
Outcomes:
- Formulate performance standards for team members in a unit
- Establish systems for monitoring performance
- Prepare for a performance review of a team member
- Conduct performance review interview
- C – Career process
- Knowledge, Skills, Attitude
- Appraisal Cycle/ Process
- Expectation of manager in the role of the performance management
- P – Purpose, principles and preparation
- Principles of performance appraisal
- Understanding the role of Managerial Leadership in appraisal process
- E – Evaluation methods
- Creating appraisal system (dashboards, rate, structure, scales)
- O – Objectives
- Setting achievable SMART objectives and weighing
- P – People and you
- Emotional intelligence
- Self-appraisal
- Objective and Subjectivity
- L – Listening and Communicate
- Process of and importance of coaching and mentoring
- E – End with feasible feedback
- Evaluating performance
- Planning and preparing to give feedback
- Handling poor performance
- Motivation
- Succeed
- Career planning
- Succession planning
EDUMINDS®
Finance for Business Survival
- NQF Level: 5
- Credits: 12
- Duration: 1 day Contact Class
- Assessment Required for Competency
- Course Code: FIN
SAQA Unit Standards
*** This can be done as part of EDUMINDS Program ***
- 252040 Manage the finances of a unit Level 5 Credits 8
- 15236 Apply financial analysis Level 5 Credits 4
Outcomes:
- The accounting cycle
- What constitutes balance sheets, income statements, cash flow
- Profits versus cash
- Importance of notes and accounting policies
- Financial ratio analysis
- Key performance measures
- Cost considerations
- Budgeting and corporate financial planning
- Influence of economic indicators on finance
- Growth, cash-flow and profitability considerations
- Calculate ratios to measure viability
- Identify growth opportunities through financial results and report the results of financial analysis
EDUMINDS®
Introduction to Finance
- NQF Level: 5
- Credits: 8
- Duration: 2 days Contact Class
- Assessment Required for Competency
- Course Code: IFI
SAQA Unit Standards
*** This can be done as part of EDUMINDS Program ***
- 252040 Manage the finances of a unit Level 5 Credits 8
Outcomes:
- Demonstrating an understanding of the key conceptsof managerial finance.
- Interpreting financial statements.
- Drafting financial forecasts.
- Drafting budgets according to operational plans
of the unit. - Supervising the financial management of a unit
against given requirements.