SKILLS PROGRAMS

Mechanism of Freight

• NQF Level: 3
• Credits: 13
• Duration: 3 days Contact Class
• Assessment Required for Competency
• Course Code: MEC

SAQA Unit Standards

• 252429 Explain the concept of international trade Level 3 Credits 6
• 252437 Interpret and apply international commercial terms Level 3 Credits 3
• 252424 Outline the structure of the surface freight forwarding environment  Level 3 Credits 4

Outcomes:

• Industry Jargon
• Global Trade environment
• Importance of Geography
• Moving Cargo: Air, Ocean, Road and Rail
• Imports and Exports
• International payment methods and finance
• Calculations of charges
• Marine Insurance
• Importance of Incoterms
• Packing and Packaging
• Important Documentation
• Role of Customs

Introduction to trade

• NQF Level: 3
• Credits: 6
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: INT

SAQA Unit Standards

*** This can be done as part of Mechanism of Freight Program ***

• 252429 Explain the concept of international trade Level 3 Credits 6

Outcomes:

• Industry Jargon
• Global Trade environment
• Freight Forwarding Operation in International Trade
• Role of the freight forwarder and clearing agent
• Regulatory bodies and trade agreements
• Import and Export Processes & Documentation
• Explaining local and international trade  cycles
• Examining international logistics mechanisms
• Explaining methods of international payment using foreign currency.

Incoterms ® 2010…
not just about the term

• NQF Level: 3
• Credits: 3
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: INC

SAQA Unit Standards

*** This can be done as part of Mechanism of Freight Program ***

• 252437 Interpret and apply International commercial terms Level 3 Credits 3

Outcomes:

• Role players – seller, buyer, bank, ports, customs, freight forwarder, clearing agent, governments etc.
• International Commercial Terms: Incoterms® 2010 – importance of understanding the cost & risk of
  each trade transaction in the logistics environment.
• The definition of the precise point at which the seller of goods in international trade
  “delivers” those goods to the buyer
• Explaining the duties & obligations of the seller & the buyer respectively with regard to the
  movement of goods and their responsibilities, risks and costs
• Definitions: EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAT, DAP, DDP
• Usage of correct Incoterm for Air, Sea, Road
• Visual simulation of each incoterm.
• Visual simulation of different trade transaction

Visual simulation of decisions made as a buyer, seller or freight forwarder in different scenarios.

Mode of Transport Essentials

• NQF Level: 3
• Credits: 4
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: MOT

SAQA Unit Standards

*** This can be done as part of Mechanism of Freight Program ***

• 252424 Outline the structure of the surface freight forwarding environment Level 3 Credits 4

Outcomes:

• Describing the roles played by those involved in international multimodal logistics operations.
• Describing the infrastructure for the transport of internationally traded goods by surface.
• Identifying equipment used to pack and transport goods by surface.
• Explaining the operation of ports and harbours in the surface freight environment

Finance in Freight

• NQF Level: 3
• Credits: 9
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: FIF

SAQA Unit Standards

*** This can be done as part of Mechanism of Freight Program ***

• 252435 Apply basic invoicing and accounting principle Level 3 Credits 6
• 252411 Generate invoices, credit notes and landed costings Level 3 Credits 3

Outcomes:

• Monitoring and controlling the full range of disbursements applicable to a forwarding operation.
• Understand Basic financial & accounting terms
• Basic Understanding of Income statement, Balance sheet & Bank
• Calculating different ratios and margins (profit, operating, etc.)
• Focusing on the areas of making money in freight
• Understanding profit & loss in the freight industry
• Risk management (debtors, queries, cash 2 cash cycles, profitability of clients
• Explain fixed and variable costs
• Perform invoicing operations and post amounts to the appropriate accounts
• Reconcile and identify individual transactions with statements of accounts

Estimate Essentials

• NQF Level: 4
• Credits: 18
• Duration: 2 days Contact Class
• Assessment Required for Competency
• Course Code: EST

SAQA Unit Standards

• 252266 Generate shipment cost estimates Level 4  Credits 6
• 252263 Perform the processes and procedures required for the administration of import transactions Level 4 Credits 6
• 252272 Perform the processes and procedures required for the administration of exports transactions Level 4 Credits 6

Outcomes:

• Conducting import and export shipment activities.
• Understanding payment terms and methods.
• Processing international trade documentation and costings.
• Explaining and converting foreign currencies as part of landed and export costing calculations.
• Calculating interest on amounts owing and owed to the business for the purposes of cash flow management.
• Explaining and calculating landed and export costing using given variables.
• Performing cash flow analysis as part of international project management.
• Usage of correct Incoterm for relevant transaction.
• Visual simulation of each incoterm and the different trade transaction.
• Visual simulation of decisions made as a buyer, seller or freight forwarder in different scenarios.

Customs Essentials

• NQF Level: 3
• Credits: 21
• Duration: 5 days Contact Classes
• Assessment Required for Competency
• Course Code: CUE

SAQA Unit Standards

• 252416 Describe and apply the Customs and Excise Act  Level 3 Credits 6
• 252414 Calculate Customs Values Level 3 Credits 7
• 252434 Classify commodities according to customs tariff Level 3 Credits 8

Outcomes:

• Explaining and applying the rationale and scope of the current Customs and Excise Act.
• Explaining the functions, responsibilities and powers of the Departments Customs and Excise and of Trade and Industry.
• Explaining the key elements of the current Customs and Excise Act.
• Explaining the consequences of non-compliance with Customs legislation
• Identifying the point of valuation, currency and correct rates of exchange.
• Calculating the value for customs purposes as defined in the Act 91 of 1964.
• Calculating and converting multi lined values to South African Rand.
• Calculating added tax value and value for ad valorem purposes (schedule 1 part 2b to the Customs and Act 91 of 1964).
• Explaining the background to the harmonised system.
• Classifying commodities within the harmonised system from given information. Applying the principles of mass, area and volume to determine factors in tariffed classification and statistical quantities.

Customs Advanced

• NQF Level: 3
• Credits: 34
• Duration: 7 days Contact Class
• Assessment Required for Competency
• Course Code: CUA

SAQA Unit Standards

• 252416 Describe and apply the Customs and Excise Act  Level 3 Credits 6
• 252414 Calculate Customs Values Level 3 Credits 7
• 252434 Classify commodities according to customs tariff Level 3 Credits 8
• 252421 Calculate Duties and Tax Payable on Internationally Traded Goods Level 3 Credits 5
• 252425 Frame and Submit Customs Declarations and Carrier Release Documentation Level 3 Credits 8

Outcomes:

• Explaining and applying the rationale and scope of the current Customs and Excise Act.
• Explaining the key elements of the current Customs and Excise Act.
• Classifying commodities within the harmonised system from given information.
• Identify and explain the different types of duties payable on commodities from the harmonised classification in the South African tariff.
• Calculate the duty payable in terms of the first schedule of the harmonised tariff.
• Calculate the duty in terms of schedule two.
• Calculate the rebates in schedule three and four.
• Implement the provision of Prohibited and Restricted Goods Index, the Import and Export Control Act and the Customs and Excise Act.
• Transpose clearing information on to the Customs declaration.
• Complete the Customs declaration.
• Explain ratified Customs declarations.
• Prepare and submit port / airport and carrier documentation .

Bond and Rebate Store

• NQF Level: 3
• Credits: 6
• Duration: 2 days Contact Class
• Assessment Required for Competency
• Course Code: REB

SAQA Unit Standards

• 252416 Describe and apply the Customs and Excise Act.  Level 3 Credits 6

Outcomes:

• Explaining and applying the rationale and scope of the current Customs and Excise Act 91 of 1964
• Explaining the consequences of non-compliance with Customs legislation
• Defining Customs Controlled Areas (CCA), Bond & Rebate Stores
• Specific Rules & Record-keeping
• Application process and registration with Customs and securities
• Understanding the stores in terms of markings, location and access.
• Understanding the “quarantine store” for damaged or returned goods and records therefor
• Various types of registers, withdrawal requests and issues in terms of the legal framework
• Disposal of bond or rebated goods

Intro to Supply Chain

• NQF Level: 6
• Credits: 34
• Duration: 2 days Contact Classes
• Assessment Required for Competency
• Course Code: SCM

SAQA Unit Standards

• 336712 Outline the philosophy of Supply Chain Management Level 6 Credits 6
• 336709 Evaluate the influences of key components in a supply chain Level 5 Credits 8
• 335800   Apply professional values and ethics in the operational environment Level 5 Credits 4
• 336708 Facilitate processes to ensure the integration of supply chain information Level 5 Credits 8
• 336711  Demonstrate an understanding of the key elements in developing strategies to optimise operational supply Level 6 Credits 8

Outcomes:

• Analyse logistic systems.
• Recommend areas for improvement.
• Develop and implement strategic plans.
• Understand the importance of knowing your customer and understanding their needs and how to add value to their supply chain.
• Interrogate the inter-relationship between the concept of Supply Chain Management and Demand, Acquisitions, Distribution and Logistics.
• Map the Supply Chain and describe the benefits of applying the philosophy.
• Identify areas within a supply chain that require improvements.
• Evaluate key influences on a supply chain environment.
• Analyse and implement stakeholder relationships within the supply chain
• The meaning and focus of logistics.
• What a logistics system is and how it is constructed.
• The various techniques to analyse the logistics system.
• The consequences of changes in the logistics system on the rest of the supply chain.
• Obtain and analyse information on the supply chain.
• Apply improvements to the supply chain.

The Receptionist

• NQF Level: 3
• Credits: 8
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: REC

SAQA Unit Standards

• 13928 Monitor and control reception area Level 3 Credits 4
• 13930 Monitor and control the receiving and satisfaction of visitors Level 3 Credits 4

Outcomes:

• Monitor the maintenance of a clean and safe reception area as per organisational requirements.
• Monitor presentation of  the reception area.
• Monitor the implementation of security procedures in the reception area.
• Visitors are received according to the organisational standards.
• Ensure that visitors are consulted according to organisational requirements.
• Monitor visitor’s satisfaction.

Back to Basics – Business Professionalism

• NQF Level: 3
• Credits: 5
• Duration: 1 Day Contact Class
• Assessment Required for Competency
• Course Code: B2B

SAQA Unit Standards

• 119465 Write/present/sign texts for a range of communicative contexts Level 3 Credits 5

Outcomes:

• Apply self-awareness in order to be more efficient  in the workplace.
• Applying assertiveness techniques
• Understanding and applying business etiquette.
• Understanding and applying office etiquette.
• Understanding and applying social etiquette.
• Understanding and applying telephone etiquette.
• Understanding and applying email etiquette.

Beyond Customer Service

• NQF Level: 4
• Credits: 5
• Duration: 1 Day Contact Class
• Assessment Required for Competency
• Course Code: BCS

SAQA Unit Standards

• 252262 Resolve customer service problems. Level 4 Credits 5

Outcomes:

• Engaging in an interaction with a customer.
• Demonstrating communication skills in responding to a customer.
• Processing a query in order to respond to a customer need.
• Present a positive image to customers.
• Behaving appropriately in a business environment.
• Interpreting body language in the workplace.
• Applying business ethics in the workplace.
• Dealing with customer service problems.
• Applying the best solution to resolve customer service problems.

Stress and Time Management

• NQF Level: 3
• Credits: 2
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: TIM

SAQA Unit Standards

• 244589 Identify causes of stress and techniques to manage it in the workplace Level 3 Credits 2

Outcomes:

• Identifying time management profiles
• Understanding the principles of time management
• Drawing up time efficient work plans to carry out department/division/section work functions
• Implementing time efficient work plans
• Apply time management techniques
• Prioritisation through a fun filled board game called “What’s on the clock”
• Demonstrate an understanding of different conflict situations in the workplace
• Identifying the difference between destructive and constructive situations
• Handle and resolve a conflict in the workplace.
• Understanding the correlation between emotions, the brain and stress
• Explaining different levels in which people react to stress
• Identifying stressors in the workplace and their relationship to work performance
• Identifying the effects that stress have on our bodies

Professional Business Writing

• NQF Level: 3
• Credits: 10
• Duration: 1 Day
• Assessment Required for Competency
• Course Code: PBW

SAQA Unit Standards

• 119457 Interpret and use information from texts Level 3 Credits 5
• 119465 Write/present/sign texts for a range of communicative contexts Level 3 Credits 5

Outcomes:

• Write for a special audience and purpose
• Use language structures and features
• Draft own writing and edit to improve clarity and correctness.
• Use a range of reading and viewing strategies to understand the literal meaning of specific texts
• Use strategies for extracting implicit messages in texts
• Respond to selected texts in a manner appropriate to the context
• Explore and explain how language structures and features may influence a reader/viewer

Computer Training Courses

• Duration: 1 Day
• Assessment Required for Competency

SAQA Unit Standards

For more info on the courses please contact us

Outcomes:

• Excel Level 1
• Excel Level 2
• Excel Level 3
• Word Level 1
• Word Level 2
• Word Level 3
• Power Point Level 1
• Power Point Level 2
• Power Point Level 3
• MS Project 1
• MS Project 2
• MS Project 3
• Internet Explorer
• Outlook 1
• Intro to Windows 7

EXECUTIVES ® Presentation Excellence

• NQF Leve: 4
• Credits: 15
• Duration: 2 day Contact Classes
• Assessment Required for Competency
• Course Code: EXE

SAQA Unit Standards

• 119472 Accommodate audience and context needs in oral communication Level 4 Credits 5
• 119462 Engage in a sustained oral/signed communication and evaluate spoken/signed text Level 4 Credits 5
• 119469 Read/view, analyse and respond to a variety of texts Level 4 Credits 5

Outcomes:

• Identifying and analysing the target audience for an effective presentation.
• Planning and preparing the structure to communicate the central message of the presentation logically.
• Planning visuals and other devices to involve the audience during the presentation.
• Preparing supporting material suitable for the presentation.
• Identifying and analysing the environment for the presentation.
• Identifying and choosing the kind of presentation fit for the purpose. Planning of presentation

Finance for Business Survival

• NQF Level: 4
• Credits: 16
• Duration: 3 Day Contact Classes
• Assessment Required for Competency
• Course Code: FIN

SAQA Unit Standards

• 11257 Analyse and report on client profitability Level 4 Credits 6
• 252435 Apply basic invoicing and accounting principles Level 3 Credits 6
• 117156 Interpret basic financial statements Level 4 Credits 4

SAQA Unit Standards

• The accounting cycle
• What constitutes balance sheets, income statements, cash flow
• Profits versus cash
• Importance of notes and accounting policies
• Financial ratio analysis
• Key performance measures
• Cost considerations
• Budgeting and corporate financial planning
• Influence of economic indicators on finance
• Growth, cash-flow and profitability considerations

OISTER ®
Successful Selling

• NQF Level: 5
• Credits: 13
• Duration: 3 Day Contact Classes
• Assessment Required for Competency
• Course Code: OIS

SAQA Unit Standards

• 252253 Secure Freight Forwarding Business Level 4 Credits 6
• 252262 Resolve client service problems Level 4 Credits 5

Outcomes:

• The skills and qualities of a professional salesperson
• Common challenges in the sales environment
• Understanding the need of the customer
• Prospecting
• Making the appointment
• Closing Techniques
• Implementing the customer account
• Handling Objections
• Servicing the customer account
• OISTER principle

EDUMINDS

• NQF Level: 5
• Credits: 35
• Duration: 5 Days Contact Class
  • Day 1: Essence of Leadership
  • Day 2: Coaching & Mentoring
  • Day 3: Change Management
  • Day 4: C-People Succeed
  • Day 5: Finance Survival
• Assessment Required for Competency
• Course Code: EDU

SAQA Unit Standards

• 120300 Analyse leadership and related theories in the work context Level 5 Credits 8
• 252035 Select and coach line managers Level 5 Credits 8
• 15214 Recognize areas in need of change make recommendations and implement change in the team, department or division Level 5 Credits 3
• 252034 Monitor and evaluate team members against performance standards Level 5 Credits 8
• 252040 Manage the finances of a unit Level 5 Credits 8

**   This can be done as separate Modules  **

EDUMINDS
Essence of Leadership

• NQF Level: 6
• Credits: 19
• Duration: 2 days Contact Class
• Assessment Required for Competency
• Course Code:

SAQA Unit Standards

*** This can be done as part of EDUMINDS Program ***

• 264398 Evaluate and plan the role of self as leader in a function Level 6 Credits 5
• 264405 Manage relationships with strategic partners to improve the performance of a function Level 6 Credits 6
• 120300 Analyse leadership and related theories in the work context Level 5 Credits 8

Outcomes:

• Explaining the concept of leadership.
• Explain the concept of emotional intelligence and how this impacts on leadership & working with people
• Applying techniques for responding to situations in an emotionally intelligent manner.
• Establishing your personality profile and your team & colleagues’ profile
• Understand different profiles and how people behave
• Differentiating between leadership and management.
• Analysing and comparing leadership theories.
• Applying the different roles and qualities of leadership in a work context.
• Develop the vision for the function
• Describe the leader’s role within the function in relation to the vision
• Improve own leadership within the function
• Implement a culture that empowers staff to seek, develop, share, utilise, protect and store knowledge assets.
• Identify the strategic partners and key drivers that achieve the strategy of the function.
• Evaluate the contribution of strategic partners towards the strategy of the function.
• Develop an implementation plan to enhance relationships with strategic partners.

EDUMINDS
Coaching and Mentoring

• NQF Level: 5
• Credits: 16
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: CM

SAQA Unit Standards

*** This can be done as part of EDUMINDS Program ***

• 252029 Lead people development and talent management  Level 5 Credits 8
• 252035 Select and coach line managers Level 5 Credits 8

Outcomes:

• Analysing the role of team leader in promoting team effectiveness.
• Evaluating the effectiveness of a team and propose ways to improve team effectiveness.
• Analysing education, training and development needs of members of a unit.
• Recording the results of the training needs analysis.
• Compiling a people development plan for a work unit.
• Managing the implementation of a people development plan for a unit.
• Selecting a first line manager for a specific position.
• Planning the coaching process of a first line manager.
• Coaching selected first line manager.
• Monitoring and measuring the results of coaching sessions.

EDUMINDS
Change and Conflict Management

• NQF Level: 5
• Credits: 9
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: CO

SAQA Unit Standards

*** This can be done as part of EDUMINDS Program ***

• 252043 Manage a diverse work force to add value Level 5 Credits 6
• 15214 Recognize areas in need of change make recommendations and implement change in the team, department or division Level 5 Credits 3

Outcomes:

• Identifying and minimising personal conflict in the workplace.
• Demonstrating knowledge and understanding of diversity in the workplace.
• Demonstrating understanding of the reality of diversity and its value in a unit.
• Managing team members taking into account similarities and differences.
• Dealing with disagreements and conflicts arising from diversity in a unit.

EDUMINDS
Successful Selling

• NQF Level: 5
• Credits: 16
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: PM

SAQA Unit Standards

• 252034 – Monitor and evaluate team members against performance standards Level 5 Credits 8
• 252025 – Monitor, assess and manage risk Level 8 Credits 8

Outcomes:

• Formulate performance standards for team members in a unit
• Establish systems for monitoring performance
• Prepare for a performance review of a team member
• Conduct performance review interview

• C – Career process
  • Knowledge, Skills, Attitude
  • Appraisal Cycle/ Process
  • Expectation of manager in the role of the performance management
• P – Purpose, principles and preparation
  • Principles of performance appraisal
  • Understanding the role of Managerial Leadership in appraisal process
• E – Evaluation methods
  • Creating appraisal system (dashboards, rate, structure, scales)
• O – Objectives
  • Setting achievable SMART objectives and weighing
• P – People and you
  • Emotional intelligence
  • Self-appraisal
  • Objective and Subjectivity
• L – Listening and Communicate
  • Process of and importance of coaching and mentoring
• E – End with feasible feedback
  • Evaluating performance
  • Planning and preparing to give feedback
  • Handling poor performance
  • Motivation
• Succeed
  • Career planning
  • Succession planning

EDUMINDS
Finance for Business Survival

• NQF Level: 5
• Credits: 16
• Duration: 1 day Contact Class
• Assessment Required for Competency
• Course Code: FIN

SAQA Unit Standards

*** This can be done as part of EDUMINDS Program ***

• 117156 Secure Freight Forwarding Business Level 4 Credits 4
• 252040 Manage the finances of a unit Level 5 Credits 8
• 15236 Apply financial analysis Level 5 Credits 4

Outcomes:

• The accounting cycle
• What constitutes balance sheets, income statements, cash flow
• Profits versus cash
• Importance of notes and accounting policies
• Financial ratio analysis
• Key performance measures
• Cost considerations
• Budgeting and corporate financial planning
• Influence of economic indicators on finance
• Growth, cash-flow and profitability considerations
• Calculate ratios to measure viability
• Identify growth opportunities through financial results and report the results of financial analysis